How do I transfer my domain and how long does a domain transfer take?
To transfer a domain to our servers you must return to the registrar where you initially
registered your domain. Make the modification to point to the Domain Name Server (DNS) listed
below.
Primary DNS Name: NS1.KNOPNET.COM
Secondary DNS Name: NS2.KNOPNET.COM
The transfer can take up to 24 hours but can take as little as a few hours.
How long does a new domain take to be activated?
New domain registrations take up to 24 hours but usually just a few hours. You will know
that your domain name is active by typing your URL (your new
domain name) and you see your site on the internet.
What about refunds?
Refunds are only available within the first 30 days.
How do I access my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
FTP: How do I configure: 1) WS_FTP; 2) CuteFTP
Click here.
Which brand of control panel do you use? Can I see a demo?
We use Cpanel.
Click here
to give it a try.
I don't know much about SQL. What can you teach me to get me started?
Click here for a tutorial.
For information about MySQL
click here.
For information about PHP
click here.
A PHP/MySQL tutorial
is here.
I've heard about SSL. Can you tell me more about it?
Click here.
How do I set up my email client?
Use the following email account settings:
POP3 Server: mail.yoursite.com
SMTP Server: smtp.yoursite.com
Username: [username]@yoursite.com
Password: [use your password]
Using Web mail
You may access web mail at http://www.yoursite.com/webmail and login with your new email address as the
username. From there, click on the email client link of your choice (there are three to choose from)
to enter web mail.
Customize error pages
The most common website errors such as 404 Page Missing,
401 Access Denied, etc can be customized to your
liking. To customize them, log in to CPanel. Then
to 'Advanced' and click on the Error Pages button.
Uploading with FTP
To connect to your website via FTP to upload/download files, you will
need an FTP Client. One such popular FTP client is CuteFTP
Your homepage should be named index.html or index.htm.
This is the page that will show when someone visits
http://www.yoursite.com. Follow the instructions
below to learn how to upload your file.